Tag Archives: live chat

Parenting Support Goes Online This August

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Earlier this year, leading local parenting support charity Parenting NI launched a new online service for parents. The introduction of a web chat feature on the organisations website was a great development for Parenting NI, allowing support to be even more accessible for parents in Northern Ireland.

“We were really excited to introduce a web chat feature for parents in February this year.” explains Gillian Allen, Helpline Supervisor at Parenting NI. “We feel it’s important for parents to be able to contact us by whatever means they feel most comfortable and it also enables them to access the same type of support online as they would receive on the Parenting NI Helpline. This has been a very welcome big step forward for the organisation.”

Parenting NI will be extending the availability of the online support service throughout August by offering 4 hours of web chat daily. With children being off school the summer months can often be the most challenging for parents so the parenting support organisation thought it was appropriate to make the service available for longer during this time.

“We’re really pleased that parents who may not have contacted us before now feel they can do so via web chat.” Gillian continued:  “For example, we’ve seen that it is a really useful tool for parents who have hearing or verbal communication difficulties to engage with services and seek support.”

“Some parents will struggle with plucking up the courage to call the helpline, whereas dropping us an instant message online may seem a little less intimidating. In any instance, for whatever reason a parent may not be able to contact us by phone, it’s important that parents feel able to reach out for support and that the support is accessible for all.”

The web chat service is available on the Parenting NI website from 10 am to 2 pm Monday to Friday for the month of August.

Chat to Us Online

Web Support (1)


We are really excited to announce that from Monday 29th February we will be launching our online live chat service. Live Chat will be available Monday to Friday between the hours of 1 pm and 3 pm.

We are delighted to be able to introduce this free, online service to enable parents and carers to chat instantly to Parenting NI experienced support workers regarding any parenting or family issues. All chats are kept confidential (within the limits of our code of confidentiality) between the parents/carers and the Parenting NI support staff.

Parents requiring support outside of the hours that Live Chat will be available should call the freephone helpline number on 0808 8010 722, which is available Monday – Thursday 9 am to 8 pm and Friday 9 am to 5 pm. Any parents needing support outside of any of these hours can email help@parentingni.org and will be contacted as soon as possible.

Web Chat Supporting Parents Coming Soon!

Web Support


We are delighted that we will now be able to offer support to parents online via our Live Chat feature on the website. This is a positive development for both the organisation and parents so we are really looking forward to getting this service up and running.

Throughout the week beginning the 14th of December, we will be trialing web chat on the website. It will be available Monday – Friday from 11am – 12pm and 3pm – 4pm. Availability of the service will then be reviewed in the new year.

Just click on the Live Chat link available on the right hand side of this page, the website homepage, the Helpline page and the Get In Touch page, you can then have a chat with us about any family difficulty you are experiencing for free, confidential support.