Helpline

Every parent/carer experiences difficulties from time to time and it’s good to have someone you can talk to and feel supported at these times.

The Parents Regional Helpline offers a freephone service based here in Northern Ireland. The team who offer this bespoke service have been specifically chosen to ensure that all callers receive the most appropriate support and guidance in relation to family issues or in simply wishing to book into up and coming programmes.

The Parenting NI helpline team all have knowledge of local services that are available regionally to ensure that all families with any additional needs can access other support if required.

 

Parenting NI also offer a Web Chat service via our website which you can contact us on for support and ask questions relating to any parenting issue you may be experiencing. This service is currently available Monday to Friday between 9 am to 5 pm.

Click the banners below to find out more about the Parents Helpline.

Who can call the Parents Helpline?
Any parent or carer can call the Parents Helpline for support with any issue affecting their parenting/caring role.

Who will I talk to?
When you contact us at the Parents Helpline you will speak to someone from our Parents Helpline team. Our team is made up of experienced parenting workers and counsellors. Our staff are here to listen and talk through your worries to help you think of ways to improve the situation you are facing. They are all fully trained and work is closely supervised to ensure you are getting the best support available.

What can I call about?
We welcome and encourage all parents and carers to call us about any issue that is concerning them. It would be impossible for us to detail every query that we deal with but we will provide support on anything relating to parenting, from sleep routines and potty training, temper tantrums and behavioural problems, bullying and school related issues, to issues around drugs, alcohol, separation and divorce.

How often can I call?
You can call as often as you need to. Some may only contact us once and are able to get the support that they require. Others may wish to arrange a follow-up call or appointment. We know that further complications or new issues can arise in the future and we would welcome you contacting us again in cases where you need further support.

Can I call in confidence?
Yes. You can remain anonymous if you wish to and all information which is shared will be treated as confidential – within the limits of our Code of Confidentiality. Staff members discuss their work with their Casework Manager to ensure that we continually provide a useful and quality service, however these Supervisors are also bound by our Code of Confidentiality.
No one else will be told that you have been in contact with us, and no third parties will be contacted about your circumstances without your consent.

The welfare of the child is paramount – All personal information about parents, children and vulnerable adults is treated as confidential.
However the exception to this is when there are concerns of:
Child abuse
Suicide
Serious crime
In these cases, Parenting NI staff are obliged to pass on the information to Social Services or the relevant agency.

Calls may be monitored by Parenting NI for quality assurance purposes.


How much does it cost?
The Parents Regional Helpline is FREE to all callers. The Helpline number is also free to call from all mobile networks.

When is the Parents Helpline available?
If there is a time when you can’t get through to the Parents Helpline we may be experiencing a high volume of calls or it is at a time outside of our hours of operation. If this happens, please leave a message with your name (a first name will do) and how / when to contact you (telephone number) and someone will get back to you as quickly as possible. You can also send queries through via email.
Alternatively, for instant access to information, please visit the Resources section of our website. This provides articles top tips and guides as well as links to other websites and organisations which may be useful.