The leading, local parenting support charity has been recognised for innovation in their Parenting Support Line with a special award from Helplines NI.
The Helplines Network NI held their annual NI Helplines Awareness Day at Parliament Buildings on Wednesday 5th February 2020. The Network, which was founded in 2013, is a member-led organisation of over 30 helplines operating across Northern Ireland brought together by the Public Health Agency (PHA) who recognise the value of helplines.
The Network members provide a variety of vital support services including information, advice, counselling, crisis intervention, a listening ear and befriending, covering a wide range of needs and issues.
The event celebrated the impact and value of helplines in Northern Ireland. Parenting NI were delighted to be the first recipients of the Helplines NI Brendan Bonner Award for Innovation, which was presented at the event in the Long Gallery at Stormont.
Parenting NI has provided information, support and guidance to thousands of parents primarily through its Helpline for 41 years. Despite losing funding to deliver the Regional Parenting Helpline in early 2019, the charity re-evaluated the delivery of the invaluable service and continues to provide a Freephone Support Line which acts as a portal into a range of Parenting NI services, as well as offer specialist support on more complex issues that parents share.
On receiving the award, Director for Family Support Services at Parenting NI, Muriel Bailey said
“We are over the moon to have received this award from Helplines NI and Public Health Agency. The Parenting NI team of staff and volunteers are incredibly dedicated and committed to supporting parents and ensuring they have access to high quality services.
Our service has developed and diversified further to ensure it meets the changing needs of families across Northern Ireland, using technology and digital solutions, such as the first of its kind Parenting Support App, podcasts and online resources. Parenting NI are delighted to have been awarded this accolade and wish to thank those who support the charity’s work. Our vision of the future is one where parenting is highly valued and we will continue to provide support for parents in order to ensure this becomes a reality.”